Refund & Exchange Policy

At Bowowie Boutique, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, sizing issues can occur. That's why we have implemented a comprehensive refund and exchange policy to ensure your complete satisfaction.

Our policy allows for refunds and exchanges within a generous timeframe of up to 30 days from the date of purchase. If you find that the sizing of your pet bandana is incorrect, we are more than happy to assist you in finding the perfect fit for your furry friend.

When requesting a refund or exchange due to issues, we kindly ask that you follow these simple steps:

1. Contact our customer support team within 30 days of your purchase.
2. Provide your order number and a detailed explanation of the issue.
3. Return the item in its original condition, including all packaging and tags.
4. Once we receive the item, our team will inspect it to ensure it meets the necessary criteria for a refund or exchange.
5. If approved, we will process your refund or exchange as quickly as possible.

Please note that the following conditions apply to our refund and exchange policy:

• Refunds will be issued in the original form of payment.
• Exchanges are subject to product availability.
• Shipping costs for returns and exchanges are the responsibility of the customer, unless the item received was damaged or defective.
• Refunds and exchanges are only applicable to items purchased directly from My Store. If you purchased our products from a third-party retailer, please contact them directly for assistance.

We take pride in the quality of our pet bandanas and want to ensure that you and your furry friend are completely satisfied with your purchase. If you have any questions or concerns regarding our refund and exchange policy, please don't hesitate to reach out to us. We are here to help!